Position Overview
This role is responsible for establishing OCC Knowledge Management framework, developing training material, and documentation standards to provide an overview framework, its components, to meet with organizational goals. The OCC Knowledge Management Coordinator will establish, promote and facilitate knowledge-sharing culture, such as communities of practice, working groups, webinars, workshops, or knowledge-sharing events.
General Responsibilities
- Build, manage, and set the direction of the OCC Knowledge Management Framework.
- Create, capture, organize, and assess knowledge assets for OCC.
- Collaborate with internal subject matter experts to align OCC Knowledge Management strategy with broader organizational learning strategies.
- Develop templates, guidelines, and standards for knowledge documentation to ensure consistency and quality.
- Create programmatic training outputs and materials for multiple stakeholders, including program implementation manuals, workbooks, slide decks, and guidelines.
- Support the development and curation of competency-based knowledge relevant to staff needs at OCC.
- Monitor and analyze user feedback and usage patterns to identify areas for improving knowledge access and retrieval processes.
- Identify areas for improvement and recommend enhancements to knowledge management systems, processes, and practices.
- Provide an overview of the OCC Knowledge Management Framework, its components, and alignment with organizational goals.
- Train employees on techniques for creating, capturing, organizing, and assessing knowledge assets effectively.
- Establish strategies for engaging with internal experts to align knowledge management with organizational learning strategies.
- Establish service failure and recovery management to improve service quality, and foster collaboration to facilitate knowledge exchange.
- Encourage collaboration and foster connections among employees to facilitate knowledge exchange.
- Additional duties as assigned.
Qualifications
- Diploma or college, or a related field. Relevant certifications are a plus.
- Strong understanding in Knowledge Management & Training activities.
- Experienced in Aviation Industry.
- Excellent verbal and written communication skills in English.
- Strong training & facilitation skills.
- Project planning and Management experience.
- Proficient use of MS-Office (Word, PowerPoint and Excel)
- Passion for Customer Service and creative problem solving.
- Strong communication and interpersonal skills, with the ability to engage and collaborate with stakeholders at all levels.
- Excellent organizational and coordination skills, with the ability to handle multiple projects and priorities simultaneously.
- Able to travel to field offices and partner communities.
Job application
Job application
What people say about working at Unilode
John Martin, Officer, Data Processing
Emily Johnson, Repair Technician
Sophie Mitchell, HR Business Partner
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Position Overview
This role is responsible for establishing OCC Knowledge Management framework, developing training material, and documentation standards to provide an overview framework, its components, to meet with organizational goals. The OCC Knowledge Management Coordinator will establish, promote and facilitate knowledge-sharing culture, such as communities of practice, working groups, webinars, workshops, or knowledge-sharing events.
General Responsibilities
- Build, manage, and set the direction of the OCC Knowledge Management Framework.
- Create, capture, organize, and assess knowledge assets for OCC.
- Collaborate with internal subject matter experts to align OCC Knowledge Management strategy with broader organizational learning strategies.
- Develop templates, guidelines, and standards for knowledge documentation to ensure consistency and quality.
- Create programmatic training outputs and materials for multiple stakeholders, including program implementation manuals, workbooks, slide decks, and guidelines.
- Support the development and curation of competency-based knowledge relevant to staff needs at OCC.
- Monitor and analyze user feedback and usage patterns to identify areas for improving knowledge access and retrieval processes.
- Identify areas for improvement and recommend enhancements to knowledge management systems, processes, and practices.
- Provide an overview of the OCC Knowledge Management Framework, its components, and alignment with organizational goals.
- Train employees on techniques for creating, capturing, organizing, and assessing knowledge assets effectively.
- Establish strategies for engaging with internal experts to align knowledge management with organizational learning strategies.
- Establish service failure and recovery management to improve service quality, and foster collaboration to facilitate knowledge exchange.
- Encourage collaboration and foster connections among employees to facilitate knowledge exchange.
- Additional duties as assigned.
Qualifications
- Diploma or college, or a related field. Relevant certifications are a plus.
- Strong understanding in Knowledge Management & Training activities.
- Experienced in Aviation Industry.
- Excellent verbal and written communication skills in English.
- Strong training & facilitation skills.
- Project planning and Management experience.
- Proficient use of MS-Office (Word, PowerPoint and Excel)
- Passion for Customer Service and creative problem solving.
- Strong communication and interpersonal skills, with the ability to engage and collaborate with stakeholders at all levels.
- Excellent organizational and coordination skills, with the ability to handle multiple projects and priorities simultaneously.
- Able to travel to field offices and partner communities.
Job application
Job application
What people say about working at Unilode
John Martin, Officer, Data Processing
Emily Johnson, Repair Technician
Sophie Mitchell, HR Business Partner