Position Type:

Experience Required:
5-7 years experience working with KPIs and performance management domains with close customer contract.

Job Category:

Job Location:
Bangkok (BKK) Thailand

Education Required:
University Degree. Degree Level (MSc, MBA) preferred.

Customer Performance Analyst


The customer Performance Analyst (CPA) will enable and support a meaningful Customer Performance Cadence by jointly working with the Customer Success Manager (CSM) and the Data Analysts to create a Monthly/Quarterly Performance Story Deck for the top 7-14 airlines. In addition, he will also guarantee the reproducibility and timely delivery of the reports and data to their assigned customers.


  • Own the activities of customer performance management, including reporting and analysis, ppt story line prep, and follow-up support with the CSM.
  • Collect and update standard performance slides and share them with CSMs and other CPAs
  • Develop the Customer Dashboard for their respective Customers, including JP and Performance KPIs, using modern reporting tools.
  • Discuss and initiate individual customer data analyses in cooperation with the CSM teams to enhance service quality.
  • Document the processes and limitations of the data reports and algorithms applied via Confluence. Educate and train our Customers and the CSMs.
  • Constantly share valuable data analyses with other Customer Performance Analysts.
  • Support the production of Weekly, Monthly, and quarterly Customer Performance Cadence (CPC) performance management deck – with informed analysis and performance trends.
  • Implement the Customer Dashboard platform as the central management cockpit for all airlines and CSMs – incorporating the most critical KPIs to improve customer profitability.
  • Additional duties as assigned.


  • University Degree
  • Degree Level (MSc, MBA) preferred.
  • 5-7 years experience working with KPIs and performance management domains with close customer contract
  • Experience in defining KPIs and data analysis/insights.
  • Extensive storytelling (presentation) capability in messaging complex info and analytical findings.
  • Knowledge of the following programming languages is preferred, not mandatory (R / Python / SQL / git)
  • Basic understanding of how Coding/Programming is executed to be able to read the logic and translate
  • Excellence knowledge of Microsoft Office application.
  • Robust analytical and quantitative skills, as well as attention to detail.