Position Type:
Permanent

Experience Required:
5+ years experience in the aviation industry, preferably in airport operations.

Job Category:
Operations

Job Location:
Hong Kong (HKG)

Education Required:
Bachelor’s Degree

Customer Success Coordinator

GENERAL RESPONSIBILITIES

  • Support monthly ULD planning and forecasting process for ULD network stock requirements through supply and demand analysis and identification of patterns and trends for station stock, in air/on truck, unserviceable/in repair, unreported, etc. in collaboration with Customer Success Manager.
  • Collaborate closely with planning team in executing ULD dispo and support required escalations to client, proactively avert service failures.
  • Support local coordination of disposition requests (i.e. GHA transfers, disposition request follow-ups, etc.)
  • Coordinate stock transfers and plan ad hoc and medium term ULD requirements.
  • Conduct airport sweeps and regular stock take.
  • Follow-up with GHAs on ULD stock discrepancies/error messages and misuse.
  • Collect evidence of lost and damaged equipment, identify root causes and share insights with Customer Success Manager and local Customer representatives to formulate solutions.
  • Ensure units are being marked as unserviceable in line with damage limits.
  • Liaise with the local MRO to optimize the collection and return of equipment requiring repair.
  • Asset safeguarding: Ensure ULDs are correctly handled and stored.
  • Support execution of network rebalancing.
  • Support/ maintain local airport reader infrastructure of our digital ULD track & trace platform.
  • Check-in with local customer representatives to discuss operational topic and conduct training and awareness sessions.
  • Participate in local airport operations meetings organized by airport authorities.
  • Additional duties as assigned

QUALIFICATIONS

  • Bachelor’s Degree
  • 5+ years experience in the aviation industry, preferably in airport operations.
  • Experience in ULD management and/or Air Cargo a plus.
  • Proven ability to develop and maintain strong customer relationships.
  • Proven ability to work independently with limited supervision.
  • Excellent verbal and written communication skills in English
  • Proficient use of MS-Office (Word, Excel and PowerPoint)