Position Type:
Permanent

Experience Required:
Minimum of 3 years in Airport Operations, Ground Handling or ULD Management with a proven track record of success.

Job Category:
Operations

Job Location:
Jeddah (JED) Saudi Arabia

Education Required:
Tertiary studies in Business, Logistics or Aviation Management.

Customer Success Coordinator

Position Overview

The ideal candidate will focus on developing and maintaining operational customer and stakeholder relationships. Providing clarity and guidance on ULD practices & procedures. Enabling and empowering stakeholders to follow ULD best practices. Enforcing ULD requirements and ensuring contractual obligations are met. Ensuring smooth and efficient day-to-day ULD operations for their assigned area. This individual will show transformational leadership and act as a true Unilode ambassador. If you are looking for growth and to thrive in fast-paced environment we want to hear from you.

General Responsibilities

  • Create and maintain a local Customer and Stakeholder Portfolio.
  • Use the KPI dashboard to keep track of, manage and drive performances.
  • Work with the GHA of their assigned customer to ensure ULD requirements are understood.
  • Enforce compliances of ULD requirements (storage, handling, nets, messaging, damage reporting, incident reporting).
  • Support with local coordination and escalation of disposition requests.
  • Liaise with local MRO to optimize the collection and return of ULDs requiring repair.
  • Coordinate leased and interline ULD extraction.
  • Conduct airport sweeps, produce sweep reports and follow-up on findings.
  • Support and maintain local airport reader infrastructure of digital ULD track & trace.
  • Meet with local stakeholders on a regular basis to discuss operational topics.
  • Establish effective relationships with GHAs and other key stakeholders in the “on the ground” ULD supply chain.
  • Participate in local Airport Safety committees to have a voice in ULD storage, handling and best practices.
  • Support implementation of new ULD Management customers.

Qualifications

  • Minimum of 3 years in Airport Operations, Ground Handling or ULD Management with a proven track record of success.
  • Experience working with 3rd
  • Solid understanding of ULD operations.
  • Tertiary studies in Business, Logistics or Aviation Management.
  • Demonstrated success in a high pressure, dynamic, fast-paced environment.
  • Proven ability to develop and maintain strong internal and external relationships.
  • Proven ability to work independently, own and drive own agenda and achieve significant operational improvements with limited supervision.
  • Able to listen, understand and make confident decisions based on facts and role responsibility.
  • Analytical and able to organize, prioritize and communicate effectively both verbally and in writing.
  • Able to anticipate and handle objections and problems with empathy, taking ownership and investing in a winning solution for the customer and company.
  • Open to travel.

If you don’t meet all requirements listed above but you possess relationship management skills, you are strong in operations, problem solving abilities and exceptional attention to detail you are the person we are looking for. We value the diversity of experience and are seeking candidates who can bring unique perspectives and strengths to our team. The successful candidate must pass a security background screening and able to obtain an airport badge.

Please note that this role is based in Riyadh, Saudi Arabia.