Position Type:

Experience Required:
Minimum of 3 years in Airport Operations, Ground Handling or ULD Management with a proven track record of success.

Job Category:

Job Location:
Hawthorne (LAX) USA

Education Required:
Tertiary studies in Business, Logistics or Aviation Management.

Ground Services Coordinator


The Ground Services Coordinator focuses on developing and maintaining operational customer and stakeholder relationships. Providing clarity and guidance on ULD practices & procedures. Enabling and empowering stakeholders to follow ULD best practices. Enforcing ULD requirements and ensuring contractual obligations are met. Realizing smooth and efficient day-to-day ULD operations at their assigned station(s). This individual will show transformational leadership and act as a true Unilode ambassador.


  • Create and maintain a local Customer and Stakeholder Portfolio.
  • Use the KPI dashboard to keep track of, manage and drive performances.
  • Act as the ULD Subject matter expert at their assigned station(s).
  • Work with the GHAs at their station(s) to ensure ULD requirements are understood.
  • Enforce compliances of ULD requirements (storage, handling, nets, messaging, damage reporting, incident reporting).
  • Support with local coordination and escalation of disposition requests.
  • Conduct training and awareness sessions for GHAs on ULD requirements.
  • Conduct spot-checks and audits per matrix and follow-up on findings.
  • Collect evidence of DAM/UNR/LOST, identify root causes, share insights with CSM and local stakeholders to formulate solutions.
  • Liaise with local MRO to optimize the collection and return of ULDs requiring repair.
  • Coordinate leased and interline ULD extraction.
  • Conduct airport sweeps, produce sweep reports and follow-up on findings.
  • Support and maintain local airport reader infrastructure of digital ULD track & trace.
  • Meet with local stakeholders on a regular basis to discuss operational topics.
  • Establish effective relationships with GHAs and other key stakeholders in the “on the ground” ULD supply chain.
  • Participate in local Airport Safety committees to have a voice in ULD storage, handling and best practices.
  • Support implementation of new ULD Management customers at assigned station(s).
  • Additional duties as assigned.


  • Minimum of 3 years in Airport Operations, Ground Handling or ULD Management with a proven track record of success.
  • Experience working with 3rd parties.
  • Solid understanding of ULD operations.
  • Must pass a security background screening and able to obtain an airport badge.
  • Tertiary studies in Business, Logistics or Aviation Management.
  • Open to travel.
  • Demonstrated success in a high pressure, dynamic, fast-paced environment.
  • Proven ability to develop and maintain strong internal and external relationships.


  • Competitive compensation
  • Bonus Program
  • 3+ Weeks of paid time off
  • 11 Paid holidays
  • 1 Floating holiday (to be used on employee’s date of choice)
  • Medical, Dental, Vision and Life insurance
  • Company Paid Vision, Basic Life & Short and Long-term disability insurance
  • Healthcare & Dependent Care Flexible Spending Accounts
  • 401(k) plan with fully vested company match
  • Referral Bonus
  • Long Service Award Bonuses
  • Promotion Opportunities