POSITION OVERVIEW
The Ground Services Coordinator focuses on developing and maintaining operational customer and stakeholder relationships. Providing clarity and guidance on ULD practices & procedures. Enabling and empowering stakeholders to follow ULD best practices. Enforcing ULD requirements and ensuring contractual obligations are met. Realizing smooth and efficient day-to-day ULD operations at their assigned station(s). This individual will show transformational leadership and act as a true Unilode ambassador.
GENERAL RESPONSIBILITIES
- Create and maintain a local Customer and Stakeholder Portfolio.
- Use the KPI dashboard to keep track of, manage and drive performances.
- Act as the ULD Subject matter expert at their assigned station(s).
- Work with the GHAs at their station(s) to ensure ULD requirements are understood.
- Enforce compliances of ULD requirements (storage, handling, nets, messaging, damage reporting, incident reporting).
- Support with local coordination and escalation of disposition requests.
- Conduct training and awareness sessions for GHAs on ULD requirements.
- Conduct spot-checks and audits per matrix and follow-up on findings.
- Collect evidence of DAM/UNR/LOST, identify root causes, share insights with CSM and local stakeholders to formulate solutions.
- Liaise with local MRO to optimize the collection and return of ULDs requiring repair.
- Coordinate leased and interline ULD extraction.
- Conduct airport sweeps, produce sweep reports and follow-up on findings.
- Support and maintain local airport reader infrastructure of digital ULD track & trace.
- Meet with local stakeholders on a regular basis to discuss operational topics.
- Establish effective relationships with GHAs and other key stakeholders in the “on the ground” ULD supply chain.
- Participate in local Airport Safety committees to have a voice in ULD storage, handling and best practices.
- Support implementation of new ULD Management customers at assigned station(s).
- Additional duties as assigned.
QUALIFICATIONS
- Minimum of 3 years in Airport Operations, Ground Handling or ULD Management with a proven track record of success.
- Experience working with 3rd parties.
- Solid understanding of ULD operations.
- Must pass a security background screening and able to obtain an airport badge.
- Tertiary studies in Business, Logistics or Aviation Management.
- Open to travel.
- Demonstrated success in a high pressure, dynamic, fast-paced environment.
- Proven ability to develop and maintain strong internal and external relationships.
WHY UNILODE?
- Competitive compensation
- Bonus Program
- 3+ Weeks of paid time off
- 11 Paid holidays
- 1 Floating holiday (to be used on employee’s date of choice)
- Medical, Dental, Vision and Life insurance
- Company Paid Vision, Basic Life & Short and Long-term disability insurance
- Healthcare & Dependent Care Flexible Spending Accounts
- 401(k) plan with fully vested company match
- Referral Bonus
- Long Service Award Bonuses
- Promotion Opportunities
