Position Type:
Permanent

Experience Required:
4+ years of improving and documenting sophisticated processes. 5+ years of technical writing experience required. 3+ years of commercial or private airline experience preferred.

Job Category:
Information Technology

Job Location:
Grapevine (DFW) or London (LHR)

Education Required:
Bachelor’s Degree in Industrial Engineering and/or related field or 4+ years of relevant management experience in process design, knowledge management, or engineering. Lean Six Sigma Master Black Belt required.

IT Knowledge Manager

Position Overview:

The IT Knowledge Manager works closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with divisional and company visions. This individual will play a significant role in the development of a successful and effective knowledge base and will have a direct impact on the employees’ day to day by increasing organizational capability through using data/knowledge as a resource. The IT Knowledge Manager will be responsible for creating joint activities with the business units through workshops, meetings, trainings, etc.; strengthen connection to aid information exchange within the systems; give support to establish unity in the organization; implement new ideas; execute info technology within the company; design and analyze networks in the computer for easier distribution of information; formulate action plans; manage the team and multi-faceted projects; recognize the strengths and weaknesses of the company and create improvement on them; enhance and make sure that new knowledge are applied in the company’s system; improve and modify the knowledge management structure of the company.

General Responsibilities:

  • Responsible for all information technology documents, including maintaining digital documents, knowledge center improvements, & structures.
  • Oversee the documenting, improving, organizing, locating, and enabling access to processes, workflows, policy, and expertise required to address specific business tasks in our knowledge base.
  • Define the content/knowledge management strategy and lead the content architecture and strategy. Heavy focus on developing, auditing, eliminating institutional knowledge risk, and maintaining high quality content for employees.
  • Works closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their divisional and company visions.
  • Increase organizational capability through using data/knowledge as a resource
  • Responsible for all information technology documents, including maintaining digital documents, knowledge center improvements, & structures.
  • Oversee the documenting, improving, organizing, locating, and enabling access to processes, workflows, policy, and expertise required to address specific business tasks in our knowledge base.
  • Define the content/knowledge management strategy and lead the content architecture and strategy. Heavy focus on developing, auditing, eliminating institutional knowledge risk, and maintaining high quality content for employees.
  • Works closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their divisional and company visions.
  • Increase organizational capability through using data/knowledge as a resource.
  • Additional duties as assigned.

Qualifications and Experience:

  • Bachelor’s Degree in Industrial Engineering and/or related field or 4+ years of relevant management experience in process design, knowledge management, or engineering.
  • Lean Six Sigma Master Black Belt required.
  • 4+ years of improving and documenting sophisticated processes.
  • 5+ years of technical writing experience required.
  • 3+ years of commercial or private airline experience preferred.
  • Experience operating strategic projects with cross-functional partners.
  • Experience working within an Agile environment & Executive leadership.
  • Ability to Travel (Domestic & International) ~5%.

Why Unilode?

  • Competitive compensation
  • generous paid time off
  • 11 Paid holidays
  • 1 Floating holiday (to be used on employee’s date of choice)
  • Medical, Dental, Vision and Life insurance
  • Company Paid Vision, Basic Life & Short and long-term disability insurance
  • 401(k) plan with company match