Position Overview:
The IT Knowledge Manager works closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with divisional and company visions. This individual will play a significant role in the development of a successful and effective knowledge base and will have a direct impact on the employees’ day to day by increasing organizational capability through using data/knowledge as a resource. The IT Knowledge Manager will be responsible for creating joint activities with the business units through workshops, meetings, trainings, etc.; strengthen connection to aid information exchange within the systems; give support to establish unity in the organization; implement new ideas; execute info technology within the company; design and analyze networks in the computer for easier distribution of information; formulate action plans; manage the team and multi-faceted projects; recognize the strengths and weaknesses of the company and create improvement on them; enhance and make sure that new knowledge are applied in the company’s system; improve and modify the knowledge management structure of the company.
General Responsibilities:
- Responsible for all information technology documents, including maintaining digital documents, knowledge center improvements, & structures.
- Oversee the documenting, improving, organizing, locating, and enabling access to processes, workflows, policy, and expertise required to address specific business tasks in our knowledge base.
- Define the content/knowledge management strategy and lead the content architecture and strategy. Heavy focus on developing, auditing, eliminating institutional knowledge risk, and maintaining high quality content for employees.
- Works closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their divisional and company visions.
- Increase organizational capability through using data/knowledge as a resource
- Responsible for all information technology documents, including maintaining digital documents, knowledge center improvements, & structures.
- Oversee the documenting, improving, organizing, locating, and enabling access to processes, workflows, policy, and expertise required to address specific business tasks in our knowledge base.
- Define the content/knowledge management strategy and lead the content architecture and strategy. Heavy focus on developing, auditing, eliminating institutional knowledge risk, and maintaining high quality content for employees.
- Works closely with key stakeholders across the company to maintain consistency at a global scale and align the content strategy with their divisional and company visions.
- Increase organizational capability through using data/knowledge as a resource.
- Additional duties as assigned.
Qualifications and Experience:
- Bachelor’s Degree in Industrial Engineering and/or related field or 4+ years of relevant management experience in process design, knowledge management, or engineering.
- Lean Six Sigma Master Black Belt required.
- 4+ years of improving and documenting sophisticated processes.
- 5+ years of technical writing experience required.
- 3+ years of commercial or private airline experience preferred.
- Experience operating strategic projects with cross-functional partners.
- Experience working within an Agile environment & Executive leadership.
- Ability to Travel (Domestic & International) ~5%.
Why Unilode?
- Competitive compensation
- generous paid time off
- 11 Paid holidays
- 1 Floating holiday (to be used on employee’s date of choice)
- Medical, Dental, Vision and Life insurance
- Company Paid Vision, Basic Life & Short and long-term disability insurance
- 401(k) plan with company match
