Position Type:
Permanent

Experience Required:
More than 4 years of IT and/or business experience, or any equivalent combination of experience, education, and/or training

Job Category:
Information Technology

Job Location:
Bangkok (BKK) Thailand

Education Required:
Bachelor’s Degree in Computer Science, Information Systems, or related years of experience

IT Product Owner

Position Overview:

IT Product Owner is responsible for eliciting business requirements from customers and/or business owners for IT functionality and projects, and then performing the necessary analysis and documentation to ensure the requirements are understood, signed off, prioritized and added to the backlog for development. The IT Product Owner will work closely the IT technical teams, Product Manager, and Project Manager to ensure successful delivery of a product and/or feature(s) that meets the customer needs.

The IT Product Owner focuses on all stakeholders that will be involved or impacted by the product delivery, particularly our customers, and facilitates cross-divisional coordination between technology and digital initiatives.

General Responsibilities:

  • Understand, document, and prioritize high level business requirements
  • Convert high level business requirements into executable, detailed user stories to enable development
  • Document key business processes and systems and understand how they operate/integrate
  • Maintain reporting dashboard of all change requests and statuses
  • Facilitate review of all IT change requests via the Change Review Board
  • Manage the relationship between IT and key stakeholders and management teams including subsidiaries leadership, meeting on a regular basis, and identifying all business initiatives and future projects
  • Proactively identify opportunities to leverage technical solutions and emerging technologies to facilitate business solutions
  • Provide expertise and advice to business unit owners, IT leaders, project teams, and other support teams
  • Identify gaps in the application functionality and work with the technical team to provide solution
  • Add approved changes to the IT development backlog to include epics and user stories
  • Provide ways to identify and understand customer needs, gaps and opportunities using customer-centric design approaches.
  • Improve the quality of product ideas.
  • Evolves the understanding of customers and the marketplace to solidify a strong product vision.
  • Additional duties as assigned.

Qualifications and Experience:

  • Bachelor’s Degree in Computer Science, Information Systems, or related years of experience
  • More than 4 years of IT and/or business experience, or any equivalent combination of experience, education, and/or training
  • Experience operating strategic projects with cross-functional partners
  • Experience working within an Agile development project life cycle
  • Prior aviation experience, particularly in the operations area of an airline
  • Ability to process information, take direction and deliver actionable results with minimal supervision
  • Strong analytical and problem-solving skills
  • Excellent verbal, written and interpersonal communication skills
  • Ability to develop MS PowerPoint presentations and present them to senior executives
  • High attention to detail including precise and effective communication and proven ability to manage multiple, competing priorities simultaneously
  • Are results driven and can lead/drive solutions
  • Ability to summarize complex concepts into business terms
  • Experience initiating and driving projects to completion with minimal guidance
  • Multi-lingual (verbal and written) including English (mandatory) and Thai (optional).
  • Highly self-motivated and keen to work in a fast-paced organization with a passion for working on new technologies
  • Previous aviation experience, particularly in the operations area of an airline, is desirable
  • Experience with business process modeling or use case modeling is a plus
  • Experience with mobile application development is a plus
  • Ability to understand customer and business needs and convert them into a compelling product vision
  • Ability to create detailed, well-written documentation for a variety of audiences
  • Excellent stakeholder management and influencing skills
  • Working knowledge of data mining and OLAP tools
  • Enthusiasm to proactively coordinate and act within a team environment
  • Ability to work independently as well as under the direction of product managers
  • Experience with Agile project environments preferred
  • Business process re-engineering and optimization skills
  • Strong understanding of data analytics