Position Type:

Experience Required:
At least 7 years in the aviation industry, minimum 3 years in Airport Operations/Ground Handling.

Job Category:

Job Location:
Chicago (ORD) USA

Education Required:
College degree or equivalent experience required. Bachelors Degree in Aviation Management preferred.

ULD Ground Services Coordinator


The ULD Ground Services Coordinator will build an effective community amongst all parties involved with ‘on the ground’ ULD pooling operations, and facilitate the day to day supply of ULDs to all Unilode customers, whilst safeguarding the assets and driving operational improvements.  The role will be a Unilode ambassador on the airport with direct accountability to drive continuous improvements with GHAs and other stakeholders, improve ULD visibility, availability and turn-around times and to support overall ULD Management operations of Unilode and its customers.


  • Support local coordination of disposition requests, conduct airport sweeps and regular stock takes
  • Follow-up with GHAs on ULD misuse, ULD stock discrepancies and ULD messages not adhering to IATA and Unilode messaging standards
  • Act as regional subject matter expert for ULD handling
  • Liaise with the local MRO to optimize the collection, and return of equipment requiring repair
  • Support execution of network rebalancing (coordinate inter-GHA transfers, arrange trucking, facilitate courtesy moves on OAL, etc.)
  • Support/ maintain local airport reader infrastructure of our digital ULD track & trace platform
  • Conduct training and awareness sessions for GHA staff on ULD messaging, ULD handling, damage reporting and overall pooling operations
  • Participate in local airport operations meetings organized by airport authorities/ GHAs, drive the Unilode customer and operations agenda in these meetings
  • Conduct weekly KPI reporting and analysis on local airport/ground operations, root cause analysis and drive improvements based on structured action plan
  • Establish regional relationships with Ground Handlers and other key stakeholders in the “on the ground” ULD supply chain in the name of Unilode
  • Support implementation of new ULD Management customers
  • Oversee and ensure that operational requirements of the Joint Protocol between Unilode and its customers are properly executed
  • Additional duties as assigned.


  • College degree or equivalent experience required
  • Bachelors Degree in Aviation Management preferred
  • Airside driving license for Chicago O’Hare airport desirable.
  • At least 7 years in the aviation industry, minimum 3 years in Airport Operations/Ground Handling
  • Proven ability to develop and maintain strong customer relationships
  • Proven ability to work independently and achieve operational improvements with limited supervision
  • Excellent communication skills and fluent command of English, Spanish is a plus
  • Excellent computer skills (Excel, Word and PowerPoint)
  • Travel may be required (domestic and international) and potentially on occasion at short notice


  • Competitive compensation
  • 16 days of accrued paid time off
  • 11 Paid holidays
  • 1 Floating holiday (to be used on employee’s date of choice)
  • Medical, Dental, Vision and Life insurance
  • Company Paid Vision, Basic Life & Short and long-term disability insurance
  • 401(k) plan with company match