Position Type:
Permanent

Experience Required:
Minimum of 2-4 years of Aviation Industry, Air Cargo and ULD Planning. Minimum of 1-2 years of team management experience required.

Job Category:
Operations

Job Location:
Bangkok (BKK) Thailand

Education Required:
College or diploma education required, Bachelor/Master degree desirable

ULD Planning & Dispositioning Lead

POSITION OVERVIEW

The ULD Planning & Dispositioning Lead will be taking the lead to:

  • Improve ULD Management Service Quality and Customer Satisfaction
  • Drive and improve ULD rebalancing activities in pooling operations
  • Deploy and monitor business process transition and continuous improvement

GENERAL RESPONSIBILITIES

  • Lead ULD Planning and Dispositioning team to improve business processes in order to maintain and elevate service quality for Unilode Aviation Solution Customers.
  • Monitor airline schedules, and ULD utilization to raise appropriate ULD planning and dispositioning requests timely.
  • Ensure seasonal requirements are proactively and effectively managed
  • Ensure Ad hoc requirements are catered and planned
  • Flag operational challenges in coordination with Regional ULD planning coordinator to formulate resolution and remediation plan for execution.
  • Timely escalate issues that hinder effective global ULD planning and dispositioning
  • Deploy / Implement new processes to effectively manage the day to day operation.
  • Report services and operations performances to identify risk and opportunity to improve service quality and drive down operational costs
  • Work in close coordination with other ULD planning and dispositioning team to establish effective stock control and timely escalation.
  • Take necessary follow up action to distribute station ULD stock between the airline ground handling agents as per the agreed allocation
  • Maintain good working relations with internal and external parties, including ground handling agents, freight forwarders at stations to drive effective ULD balancing.
  • Effectively implement the roll out plan for new airline customers.
  • Additional duties as assigned.

QUALIFICATIONS

  • College or diploma education required, Bachelor/Master degree desirable
  • Minimum of 2-4 years of Aviation Industry, Air Cargo and ULD Planning
  • Minimum of 1-2 years of team management experience required
  • Overseeing and managing day-to-day team operations.
  • Excellent communication skills
  • Passion for Customer Service.
  • Fluent in use of MS-Office (Word, PowerPoint and Excel)
  • Ability to work on a flexible work schedule
  • Delegating tasks and setting deadlines.
  • Understanding team members’ long-term goals and providing coaching to reach them
  • Strong organizational skills to give the team direction