Position Type:
Permanent

Experience Required:
Minimum 8-10 years of work experience, thereof Mminimum of 5 years of Aviation Industry, Air Cargo and ULD Planning.

Job Category:
Operations

Job Location:
Bangkok (BKK) Thailand

Education Required:
Bachelor or Master degree

ULD Planning Manager

POSITION OVERVIEW

  • Manage several regional Planning Leads, define and implement business process improvements and standardization in ULD Planning domain
  • Improve ULD Management Service Quality, Customer Satisfaction and Dispo performance/ ULD utilization
  • Act as key point of escalation for Customer Success Managers, Planning Leads and Customer counterparts
  • Identify customer pain points and improvement areas through data analysis, summarize and present insights and drive continuous improvement programs

GENERAL RESPONSIBILITIES

  • Lead ULD Planning and Dispositioning teams to improve business processes in order to maintain and elevate service quality for Unilode Aviation Solution Customers.
  • Stay on top of customer networks within sphere of responsibility. Ensure to stay always up-to-date about flight schedules, aircraft in operations, ULD requirements, ULD fleet composition, critical stations, etc to ensure that Planning Leads and Planners maintain right focus at all times
  • Timely escalate issues that hinder effective global ULD planning and dispositioning
  • Serve as an internal and customer escalation point for complaints and service failure recovery
  • Implement effective operational process to manage ULD Management domain and allow for future growth
  • Continuous operational analysis (quantitative and qualitative), making sure that corrective actions are carried out in line with the standard operating procedure.
  • Manage operational budget and expense in ULD Management domain
  • Evaluate and drive Global utilization to balance network and to support global ULD fleet management strategy
  • Proactively drive and coordinate ULD balancing action adhering to the agreed operational requirement, including pooling synergies and asset utilization, cross transfer across the network.
  • Coordinate actions/ improvement initiatives with peers (such as but not limited to. Ground Services Team, Customer Success Manager/Coordinator, Repair Coordinator, Fleet Manager, CAPEX/S&OP and Digital Team/IT) to continuously develop and improve ULD Management service and to solve specific customer pain points
  • Coordinate new customer implementation for the Planning domain, adapt to the dynamic requirement to seamlessly achieve the deadline and target
  • Develop, implement and update procedures and policies to document SOP of network optimization
  • Maintain professional relations within the industry and improve customer satisfaction

QUALIFICATIONS & EXPERIENCE

  • Bachelor or Master degree
  • Minimum 8-10 years of work experience, thereof
  • Minimum of 5 years of Aviation Industry, Air Cargo and ULD Planning.
  • Minimum 2 years Leadership experience ideally in Network Planning or Operations Control environment
  • Minimum of 3 years of project management experience
  • Demonstrated success in a high pressure, dynamic, fast-paced environment
  • Excellent verbal and written communication skills in English
  • Passion for Customer Service.
  • Very strong analytical skills and able to maintain accuracy under pressure.
  • Excellent problem-solving skills.
  • Proficient use of MS-Office (Word, PowerPoint and Excel)
  • Hypothesis driven work approach, ability to infer “so what” from data analysis
  • Ability to tell story/insights in presentation to internal and external stakeholders
  • Flexible, agile, adaptable and self-motivated.
  • Excellent organizational and team management skills.