Award-winning customer experience programme

May 6, 2022

We are very pleased to be the Winner of the Revenue Coverage category and High Performer in the Account Response Rate category of CustomerGauge‘s Annual Account Experience Awards.

We strongly believe that the Voice of the Customer culture is vital to the success of our customer relationships, and our Customer Experience Survey is part of this culture. Our customers’ survey responses help us understand what we are doing right and where our customers feel we need to improve. We are committed to ensuring our customers’ success and continuing to deliver the highest quality services to them.

A big thank you to our ULD management and MRO customers for their valuable feedback, partnership and trust in us, to our Customer Experience leaders and teams for their passion and drive for customer success and operational excellence, and to CustomerGauge for their outstanding support and Monetized Net Promoter® software.